Cancellation & Refund Policy

1. Cancellation Request

All cancellation requests should be made to 4Steps Travel through the contact details provided in the booking confirmation. Cancellation requests should preferably be submitted in writing through WhatsApp, email or another documented communication method. The cancellation date will generally be considered the date on which the cancellation request is received and acknowledged by 4Steps Travel, subject to applicable supplier rules.

2. Cancellation Charges

Cancellation charges depend on the services booked and the terms imposed by the relevant suppliers. These may include charges from:

• Airlines
• Hotels
• Resorts
• Tour operators
• Transportation providers
• Activity providers
• Visa and documentation service providers
• Other travel suppliers

The specific cancellation terms applicable to your booking will be communicated in your quotation, invoice or booking confirmation wherever applicable. Some services may be fully non-refundable.

3. Non-Refundable Services

Certain travel services may be non-refundable once booked or confirmed, including but not limited to:

• Promotional or special airfare
• Non-refundable hotel rates
• Certain holiday packages
• Special event tickets
• Activity bookings
• Visa or application charges
• Processing or service charges
• Certain transport bookings

Where a service is non-refundable, this will be communicated to the customer where reasonably possible before confirmation.

4. Airline Cancellation

Airline tickets are subject to the cancellation and refund rules of the relevant airline and fare type. Any refund received from the airline, after applicable airline charges, taxes, penalties and other deductions, will be processed in accordance with the booking terms. 4Steps Travel does not determine airline cancellation or refund amounts.

5. Hotel Cancellation

Hotel cancellation policies vary by property, room type, rate plan and booking conditions. Some hotel bookings may allow free cancellation until a specified deadline, while others may be partially or fully non-refundable. The applicable hotel cancellation terms will be communicated as part of the booking information where available.

6. Package Cancellation

For customized or packaged holidays, cancellation charges may be calculated based on the cancellation terms of the individual services included in the package. A package may contain several suppliers, each with different cancellation rules. Therefore, the refundable amount may vary depending on the date of cancellation and the individual supplier policies.

7. Service and Processing Charges

Any applicable service, planning, processing, consultation or administrative charges that have already been incurred may be non-refundable, where disclosed in the relevant quotation or booking terms.

8. Refund Processing

Where a refund is approved, the refund will generally be processed after the relevant supplier has released the applicable refund to 4Steps Travel. The time required for a refund may depend on:

• Airline processing time
• Hotel processing time
• Supplier processing time
• Payment gateway or bank processing
• Banking holidays
• Other circumstances beyond our reasonable control

Refunds will normally be made using the original payment method where reasonably possible, subject to applicable payment and banking procedures.

9. Cancellation by 4Steps Travel or Supplier

In exceptional circumstances, a service may be cancelled or changed by a supplier or due to circumstances beyond our control. Where this happens, 4Steps Travel will make reasonable efforts to:

• Inform the customer
• Communicate available alternatives
• Assist with rescheduling where possible
• Process eligible refunds received from the relevant supplier

Refund eligibility will depend on the supplier's terms and applicable law.

10. Force Majeure

Events such as natural disasters, floods, severe weather, war, civil unrest, government restrictions, pandemics, airport closures, strikes, border restrictions or other circumstances beyond reasonable control may affect travel arrangements. In such situations, 4Steps Travel will make reasonable efforts to assist customers with available alternatives or supplier-approved refunds or credits. Any refund will remain subject to the applicable supplier terms and applicable law.

11. Date Changes and Amendments

Changing travel dates is not necessarily treated as a cancellation. Date changes may be subject to:

• Airline amendment fees
• Hotel amendment fees
• Fare differences
• Availability
• Supplier charges
• Taxes
• Other applicable costs

The applicable amount will be communicated before processing the amendment where reasonably possible.

12. No-Show

If a traveller fails to use a booked service without prior cancellation, it may be treated as a no-show. No-show bookings may be non-refundable depending on the supplier's terms.

13. Missed Flights or Late Arrival

4Steps Travel is not responsible for additional costs resulting from a traveller missing a flight, transfer, sightseeing activity, hotel check-in or other service because of late arrival, failure to follow the itinerary or other circumstances attributable to the traveller. Any rebooking or additional cost will be subject to the relevant supplier's rules.

14. Refund Calculation

Where a refund is applicable, the amount may be calculated after deducting applicable:

• Supplier cancellation charges
• Airline charges
• Hotel cancellation charges
• Taxes or non-refundable government charges
• Payment processing charges, where applicable
• Service or administrative charges disclosed in the booking terms
• Other non-refundable amounts

The final refund amount will be communicated to the customer after the applicable supplier terms have been confirmed.

15. Policy Changes

4Steps Travel may update this Cancellation & Refund Policy from time to time. The policy applicable to a confirmed booking will generally be the cancellation terms communicated to the customer at the time of booking, together with the applicable supplier terms and applicable law.

16. Contact Us

4Steps Travel

• Address: C-587 B, Block C, Brij Vihar, Surya Nagar, Ghaziabad, Uttar Pradesh – 201011, India
• Phone / WhatsApp: +91 78278 72073
• Instagram: @4steps_travel
• Business Hours: 09:00 AM – 10:00 PM