At 4Steps Travel, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and share information when you visit our website, contact us, submit an enquiry or use our travel-related services. 4Steps Travel is a travel agency based in Ghaziabad, Uttar Pradesh, India.
1. Information We Collect
Depending on the services you request, we may collect:
- Full name
- Mobile/WhatsApp number
- Email address
- Travel destination
- Preferred travel dates
- Number of travellers
- Approximate travel budget
- Hotel and accommodation preferences
- Sightseeing and activity preferences
- Special travel requirements that you voluntarily provide
- Information contained in your enquiries or communications with us
- Basic technical information such as browser type, device information, IP address and website usage information, where collected through our website or analytics services
We request only information that is reasonably necessary for responding to your enquiry, planning or arranging travel services, providing customer support, or fulfilling a booking.
2. How We Use Your Information
We may use your information to:
- Respond to your travel enquiries
- Prepare quotations and customized itineraries
- Arrange hotels, flights, transfers, sightseeing and other travel services
- Coordinate with travel suppliers where necessary to fulfil your booking
- Provide customer support before, during and after your trip
- Communicate booking updates and important travel information
- Assist with travel-related documentation where applicable
- Improve our website, services and customer experience
- Send promotional offers or travel information where permitted and where you have agreed to receive such communications
3. Sharing of Information
To arrange your requested travel services, we may need to share relevant information with third parties such as:
- Airlines
- Hotels and resorts
- Transportation providers
- Tour and activity operators
- Destination management companies
- Visa and documentation service providers
- Travel insurance or other travel service providers, where requested
We share only information reasonably necessary for providing the requested service. We do not sell, rent or trade your personal information to third parties for their independent marketing purposes.
4. Consent
Where consent is required for processing your personal information, we will seek consent in a clear and understandable manner. Where processing is based on consent, you may withdraw your consent, subject to applicable law and any consequences that may arise where the information is necessary to provide a service you have requested.
5. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Please do not send passwords, OTPs, payment-card PINs, CVV numbers or other highly sensitive security credentials through our website, WhatsApp or ordinary messages.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing travel services, maintaining booking and business records, resolving disputes, complying with applicable legal requirements and protecting our legitimate business interests. When information is no longer required, we may delete, anonymize or otherwise dispose of it in accordance with applicable requirements.
7. Your Rights
Subject to applicable law, you may contact us to:
- Request information about personal data we hold about you
- Request correction of inaccurate information
- Request deletion of information where applicable
- Withdraw consent where processing is based on consent
- Request that promotional communications be stopped
Requests can be made using the contact details provided below.
8. Cookies and Analytics
Our website may use cookies or similar technologies to improve website functionality, understand website usage and improve the user experience. Third-party services used on the website may also collect information according to their own privacy policies.
9. Third-Party Services
Our website may contain links to or integrations with third-party services such as:
- Google Maps
- Payment providers
- Travel or booking service providers
When you use a third-party service, its own terms and privacy policy may apply. 4Steps Travel does not control the privacy practices of independent third-party services.
10. Children's Privacy
Our website is intended for general audiences. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website or applicable requirements. The updated version will be published on this page with a revised "Last Updated" date.
12. Contact Us
4Steps Travel
- Address: C-587 B, Block C, Brij Vihar, Surya Nagar, Ghaziabad, Uttar Pradesh – 201011, India
- Phone / WhatsApp: +91 78278 72073
- Instagram: @4steps_travel
- Business Hours: 09:00 AM – 10:00 PM
Questions about this policy? Call or WhatsApp us at +91 78278 72073 — we're available 09:00 AM – 10:00 PM, all days.